Customer service is the fundamental piece of any business, and your team needs your guidance to perform when it counts. This ebook contains step by step customer service process, standard, and principles to deliver service excellence and make customers coming back for more.
Written for managers to train the team or curent sales and service assistants to enhance the skills.
Suitable for everyone who is planning a retail profession.
Easy to follow SERVICE EXCELLENCE FORMULA.
Over 60 pages of informations how to connect with customers, maximise the sales of your product and ensure that customers will remember your brand or store and keep coming back.
The tools you need to build consistent performance
TRAINING GUIDE AVAILABLE IN PDF FORMAT FOR IMMEDIATE DIRECT DOWNLOAD.
Training guide has been created by London based Vertum Consulting industry experts.
"Working with different clients, we have realized that sometimes companies and individuals may be lacking knowledge in certain areas of the business. We have decided to create the series of knowledge training guides to help retailers, with the necessary information needed to improve their skills and business operation".
Contact us: email@example.com
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